Direct TV Complaints
If you have dealt with Direct TV on any level, some of this might sound familiar to you; if you haven’t, read on to find out if it is right for you.
Out of a total of 535 customers surveyed in a recent survey, 472 had negative comments (that is over 88% directv complaints) and only 63 had something positive to say. These are very disappointing numbers by anyone’s standards.
What seems to be the main complaint of DirectTV customers?
Inconsistent service is a huge problem of many, a mild storm will knock out the entire system or on clear days, the picture quality is less than desirable. Some people are sent a bill after they have cancelled service, even if the cancellation is due to the fact that the system isn’t working properly. These are some of the top direct tv customer service complaints.
The company seems to have a bad habit of misleading customers, mostly in believing that the receivers are new and are owned by the customers once it is paid for. A belief that is confirmed that every time the receiver is broken or unusable, the customer needs to pay to have it replaced. Unfortunately, the company requires you to return the receiver once you are no longer using their service. If you don’t return the receiver you will continue to be billed and getting the charges removed are time consuming and aggravating on your end.
Omission is a form of lying; if you are told that it will cost you only $75 to cancel but NOT being told that it will cost you $75 per receiver would be an example of this type of deception.
Excellent customer service has become a lost art form these days, but going the ‘extra mile’ for a new or existing customer can make or break your company. Keeping a promise and honoring an offer, refund, or referral program is vital to a companies’ credibility. Even if direct tv problems were common, when a company appears ready to "mend fences" it can go a long way to improving a reputation.
If you are interested in placing an order with Direct TV just dial 1-888-777-2454. Direct tv customer service numbers are: 1-800-494-4388, 1-800-531-5000, 1-800-824-9081 or 1-800-942-2788. Trying to reach a real person can take up to an hour or more. To avoid this, never say anything like 'customer service' when prompted or by pressing '0' or '00' might get you to a human being quicker, but be prepared to be transferred from department to department repeating your problem over and over again.
Excellent customer service has become a lost art form these days, but going the ‘extra mile’ for a new or existing customer can make or break your company. Keeping a promise and honoring an offer, refund, or referral program is vital to the companies’ credibility. You, a valuable customer, deserves the best service and should not settle for anything less.